Delivery Policy

Free Delivery:

Enjoy free delivery on all orders over £65 GBP. For orders below this threshold, a flat shipping fee will apply.

Order Processing:

Orders will be processed within 1 business day of successful payment.

Shipping Methods:

We offer the following shipping methods:

• Tracked 24: Estimated delivery time is 1 business days. This service includes tracking.
• Tracked 48: Estimated delivery time is 2 business days. This service includes tracking.

Delivery Timeframe:

The estimated delivery timeframe for your order depends on your location and the selected shipping method. Please note that delivery times may vary due to factors beyond our control, such as customs clearance and postal service delays.

Order Tracking:

For orders shipped via tracked services, you will receive a tracking number via email once your order has been dispatched. You can use this tracking number to monitor the progress of your delivery.

Delivery Address:

Please ensure that you provide the correct and complete delivery address at the time of placing your order. We will not be responsible for any delays or non-delivery due to incorrect or incomplete address information provided by the customer.

Delivery Issues:

If you encounter any issues with the delivery of your order, please contact our customer support team, and we will assist you in resolving the matter as quickly as possible.

Changes to the Delivery Policy:

We reserve the right to make changes to our delivery policy at any time. Any changes will be communicated to you through our website or other appropriate means.

Returns & Exchanges Policy

1. General Policy:

• 1.1 We accept returns within 24 hours of the customer receiving their order.
• 1.2 To be eligible for a return, the vape product must be unopened, unused, and in its original packaging, with any seals or labels intact.
• 1.3 E-liquids and consumable products are not eligible for return due to safety and hygiene reasons, except in the case of a manufacturing defect or error on our part.
• 1.4 Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or damaged item).

2. Reporting Issues:

• 2.1 Any issues with your order must be reported within 24 hours of receiving it.
• 2.2 To report an issue, please contact our customer support team via email or phone with the following details:

Order number
Description of the issue
Supporting evidence such as photographs (if applicable)

3. Damaged or Defective Items:

• 3.1 If you receive a damaged or defective vape product, please report it to us within 24 hours of receiving your order.
• 3.2 We may require photographic evidence or other documentation to process your claim.
• 3.3 After verifying the issue, we will provide instructions on how to return the item and either arrange for a replacement or issue a refund, depending on your preference and product availability.

4. Returns Process:

• 4.1 To initiate a return, please contact our customer support team within 24 hours of receiving your order.
• 4.2 Our team will guide you through the return process and provide you with a return merchandise authorization (RMA) number, if applicable.
• 4.3 The vape product must be securely packaged with the RMA number clearly marked on the outside of the package.
• 4.4 Once we receive the returned item and verify its condition, we will process your refund or exchange within [number of days] of receiving the return, if applicable.

5. Refunds:

• 5.1 Refunds for eligible returns will be issued in the original form of payment unless otherwise specified.
• 5.2 Please allow [number of days] for the refund to be processed and reflected in your account. The timing may vary depending on your financial institution.

6. Exchanges:

• 6.1 Exchanges for vape products may not be possible due to safety and regulatory reasons. Please contact our customer support team for assistance if you have any concerns or questions.

7. Late or Missing Refunds:

• 7.1 If you haven't received your refund within a reasonable amount of time, please contact our customer support team for assistance.
• 7.2 Please note that it may take some time for the refund to be officially processed and posted by your bank or credit card company.

8. Final Sale Items:

• 8.1 Due to the nature of vape products, all sales are final for e-liquids and consumable items unless there is a manufacturing defect or an error on our part.

9. Changes to the Return Policy:

• 9.1 We reserve the right to make changes to our return policy at any time. Any changes will be communicated to you through our website or other appropriate means.